Beesley & Fildes Ltd are a family-owned, Independent Builders Merchant, based in Merseyside with 10 branches covering the North West & North Wales. Our standard delivery network is within a local postcode radius of a Beesley & Fildes Branch. However, many items can be delivered outside of this radius and nationwide subject to a separate haulage quotation. Subject to terms and conditions. For more details on the delivery service, we provide using our modern fleet of crane-off and flat-bed vehicles and nationwide 3rd party haulage. Please e-mail customer services

STANDARD POSTAGE OPTIONS

Beesley Standard Delivery (Local within 30 miles of Local Branch) £20.00 inc Vat (free over £200.00 Inc VAT WEB ONLY)

DELIVERY DATES. All delivery Local or Nationwide is normally 3-5* working days. Confirmation of delivery dates (and supplying branch) are given by e-mail following the process of order through the payment gateway. Saturday delivery local or by nationwide courier may carry a surcharge, Please e-mail customer services for more information. * Add two Extra days for Bank Holidays. Also, some products are not carried at all branches. If delivery time is important please call Web sales prior to placing an order.

DELIVERY: (a) The customer is obliged to inspect the goods on delivery or collection as the case may be. (b) When goods are offered for delivery to the site Beesley & Fildes Ltd obligation is to deliver as near to the kerb side or site as a safe hard road permits. If a vehicle delivers or collects goods to or from a place off the public road the customer shall be solely responsible for any accident or damage resulting. The customer shall provide free of charge any labour necessary for unloading goods when delivered and Beesley & Fildes driver’s responsibility is limited to handling goods off the vehicle. If any Beesley & Fildes Ltd vehicle is kept on site for any unreasonable time or has to return to the depot without completing delivery through lack of assistance or if additional staff had to accompany any Beesley & Fildes Ltd driver, an appropriate additional charge will be made. If the customer does not accept delivery of goods ordered for any reason, costs will be charged. (c) No liability is accepted for any loss arising from delay in delivery of goods unless Beesley & Fildes Ltd have expressly agreed to be bound by a delivery date of the contract’s essence. When delivery depends upon receipt of goods from the manufacturer, Beesley & Fildes Ltd do not accept responsibility for delay in such delivery unless Beesley & Fildes Ltd have obtained and reported to the customer acceptance by the manufacturer of the express condition as to time; but Beesley & Fildes Ltd will afford to the customer any remedy available to Beesley & Fildes Ltd against the manufacturer but this shall be the limit of Beesley & Fildes Ltd liability. Beesley & Fildes Ltd accept no responsibility for delay or non-delivery due directly or indirectly to strike, fire, act of state, force majeure, or other circumstances beyond its control. (d) If the customer wishes to claim that there is any shortage on delivery in respect of goods supplied by Beesley & Fildes Ltd, that the same have been damaged in transit or that any goods supplied by Beesley & Fildes Ltd are defective or not in accordance with the contract, then the customer shall give notice in writing to Beesley & Fildes Ltd and (in case of any shortage or damage in transit) to any carrier by whom the goods were delivered within three days after the date of delivery of the same. If the customer fails to give such notice or fails to give Beesley & Fildes Ltd the opportunity to inspect the entire consignment, the goods shall be deemed to have been delivered and to be in accordance with the contract in all respects, and therefore accepted by the customer. (e) If the customer or the customer’s consignee breaks bulk on delivery or unloads the whole or any part of a consignment of goods or materials the customer is deemed to have accepted delivery. (f) Beesley & Fildes Ltd may deliver the goods in one or more instalments whereby each instalment shall be treated as a separate contract.(g) All deliveries local or national are kerbside only. (h)Delivery involving crossing drains, grating, pavements, drives or paths not constructed for reception of heavy goods, or upon request placing goods over walls or fencing, is at the Buyer’s risk and the Buyer shall indemnify the Seller against all and any loss or damage sustained by the Sellers by reason thereof. Please fill out and return (via email) this form before delivery.

NATIONAL DELIVERY OPTION.

Courier Standard Pallet Delivery (UK Mainland) *3 Working Days Lead Time *Courier Max allowed length (m) 1.20m. Pallet delivery from £63 Ex.VAT per pallet to the UK Mainland only. (Up to 1000kg)

Postcodes within - EC1-4, N1, NW1, SE1, SE11, SW1, W1, W, W2, WC1, WC2 are subject to congestion charges

Courier Standard Courier Delivery (UK Mainland) *3 Working Days Lead Time Delivery £6.88 Ex.VAT per package to UK Mainland only. (Up to 30kg)

For the period of 04/11/2024 - 10/01/2025, our courier has introduced a Peak surcharge for all domestic and international parcels. More information can be found here

Beesley & Fildes Ltd Deliveries are not made by our vehicles, a third party is used – TPN or Palletforce. For any delays in Haulage that may occur that lead to customers incurring costs, Beesley & Fildes Ltd accepts no liability. We advise you only book in Landscapers / Tools / Hire Equipment / Labour once you are in full receipt of your goods. If you advance hire/book in labour and your delivery is delayed, Beesley & Fildes Ltd accepts no liability for any incurred cost.

In the event of a missed delivery, the customer will incur a £50 redelivery charge.

If you decide to cancel the order due to delivery not being possible or for one of the reasons above, you will be entitled to a refund minus the cost of the delivery and the cost to return the goods back to us. A refund will only be provided minus these costs, within 14 days of the goods being back in our yard.

Deliveries are made to kerbside, and can only be moved up to a few metres from the back of the tail lift, although the driver will generally try to accommodate as much as possible.

RETURN OF GOODS

Beesley & Fildes Ltd shall not accept on return for credit any goods ordered from Beesley & Fildes Ltd incorrectly or subsequently found to be surplus to the customer’s requirements. Beesley & Fildes Ltd shall endeavour to assist customers where possible by accepting at a reasonable restocking charge (minimum 25%) the return of goods providing it is within twenty-eight days of the original purchase (together with the original packing if applicable) which are from Beesley & Fildes Ltd normal stock lines but goods ordered from the manufacturer cannot be accepted without Beesley & Fildes Ltd prior agreement for the return and Beesley & Fildes Ltd restocking charges having been paid.

*We use a 3rd party courier service, if delivery has been made we are unable to refund delivery charges

DEFECTIVE/FAULTY GOODS: (a) Subject to the customer’s compliance with all its obligations herein, goods supplied will be replaced or repaired free of charge, or in Beesley & Fildes Ltd absolute discretion the purchase price refunded if notice of the defect is given to Beesley & Fildes Ltd within 48 hours of receipt and the goods are returned to Beesley & Fildes Ltd depot carriage paid, and Beesley & Fildes Ltd are satisfied that the goods were defective in materials or workmanship on receipt. Beesley & Fildes Ltd accept no liability for the cost of taking out, refixing or making good other materials. Subject to the above Beesley & Fildes Ltd entire obligation and the customer’s sole remedies shall be in respect of: (i) Death or personal injury resulting from Beesley & Fildes Ltd negligence. (ii) Direct physical damage to customer’s tangible property caused by Beesley & Fildes Ltd negligence. (b) Beesley & Fildes Ltd total liability for all loss or damage which is claimed to result from any breach of Beesley & Fildes Ltd obligations hereunder shall be limited to the customer’s actual money damages which shall not exceed the contract price for the goods (provided that the monetary limit shall not apply to Beesley & Fildes Ltd liability for death and personal injury under (a) (i) above). (c) In no event shall Beesley & Fildes Ltd be liable for the loss or damage set out below even if foreseeable by Beesley & Fildes Ltd or in Beesley & Fildes Ltd contemplation. i) Economic loss including loss of profits, business revenue, goodwill or anticipated savings; (ii) Damages in respect of special, indirect or consequential loss or damages. (iii) Any claim made against the customer by any other party.

Beesley & Fildes Ltd cannot however accept the return of cement, lime, plaster or render. In any event, credit cannot be given unless the customer provides Beesley & Fildes Ltd with the number of the invoice on which the goods were supplied.